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Bondo is an alternative to normal wood fillers preferred by many furniture restorers on Hometalk. Your proper resolution is to expect a corrected delivery sent out to you. Check our FAQ. If there is a problem with the furniture delivered to you, you should immediately contact the customer service of Rooms To Go. We can assure you that our offices are aware of these concerns and are trying to address them appropriately. In its place was a non-matching leather recliner. Attentive sales person. Rooms To Go reopening stores in Puerto Rico after minor hurricane damage Locations also include Rooms to Go Kids stores Clint Engel // Senior Retail Editor, Furniture Today • October 5, 2017 Design your study with industrial themed bookcases, a rustic office desk and swivel chair with iron accents. My sofa had a 10" cut on back and edge of back cushion had rubbed spot on it. At that moment they set up an exchange and I had a new sofa in 5 days. Thank You for Your Reply! Apply Now Learn More. We recommend you to go through the Rooms To Go Return Policy before making a purchase there. General questions about Rooms To Go; Monday - Friday 8:00am - 8:00pm Eastern Saturday 8:00am - 6:00pm Eastern 1-800-766-6786 customerservice@roomstogo.com. RTG has over a hundred stores in the United States. If you want your response I bought a electric reclining leather sofa and loveseat. The Best Brands. Our recliner was delivered. Rooms To Go - Damaged Furniture Mar 26, 2016 @ Pissed Consumer Customers will begin to receive statements from the finance company within 60 days following the date of delivery. Discover the convenience of online shopping with inviting living rooms, casual and formal dining rooms, and relaxing bedrooms, delivered fast, right to your home. Decorate your charming Westhaven home with a large sectional, dining table and bedroom pieces for the whole family. Rooms To Go review from Fort Myers, Florida rated 2.4/5.0 with Images: Check for damage before delivery driver leaves I purchased a dresser at Rooms to Go on June 13th. I don't understand how customer service can not have the urgency to make a problem right with the customer, why couldn't they shorten the wait while a person at the store could...this is not right. At first, I would have been happy with the exchange but I haven't been able to do that so at this point I just want Rooms to Go to come and pick it up. I've never experienced anything like this. They have little control over any situation like this. Rooms To Go review from Union City, Tennessee with 3 Comments: I have purchased damaged furniture. I really do. Delivery & Shipping Delivery policy, shipping area and estimated … Visit our Rooms To Go Outlet store in Dunn, NC, for quality and affordable home furniture. Not everyone recieves horrible service. The loveseat was dropped twice and ripped bottom corner. All of that seems rather reasonable. Mix up your Bondo, apply to the uneven, damaged section, then sand smooth. Rooms To Go - Received damaged furniture Jun 30, 2020 @ Pissed Consumer You save so much money for very high end furniture! Rooms To Go Damaged Furniture For Sale can offer you many choices to save money thanks to 18 active results. You will be able to edit the text before publishing. Terms and Conditions of Sale, Limited Product Warranty and Dispute Resolution/Arbitration Agreement Company policies and procedures. While the number of complaints may be a small representation, it is still too many. Anyone had a real experience with them on this? Great Comment! I purchased a dresser at Rooms to Go on June 13th. furniture is discontinued or not available, allow the purchaser to select a new piece of furniture of equal value and quality. Location: 4800 S Cleveland Ave, Fort Myers, FL 33907. Review #2021168 is a subjective opinion of This company sold me damaged furniture and refused in a refund, saying that all damages were my fault. Free Delivery on many items. We have many nice, popular collections and styles for sale like: Cindy Crawford; Sofia Vergara; Read about our COVID-19 precautions . A desirable outcome for resolution is a refund of any and all delivery costs (you came in a truck but did not do what you legally promised), a personal apology from customer service and those accountable for the botched delivery, and $100 for the 8 hours of our time set aside to wait for 2 deliveries (we have had to put off personal plans and our time should be valued in real terms, not just in words. Love seat was NOT delivered. Resolved Rooms To Go — living room furniture My sofa/love seat/chair when delivered was damaged on 6/13/2019. Now, when it dried it did not match the couch or the loveset. Still so happy with every choice! You can get the best discount of up to 50% off. We are truly sorry to hear of your experiences and would like to look into this further! Shaun, Don’t Forget the Regular Stores. Resolved Rooms To Go — damaged furniture and personal property. I was with you on your complaint, to a certain extent. Rooms To Go sales employees are pushed to sell ForceField Protection Plans, the suit alleges, going so far as to refuse to sell furniture to customers who don’t want to … Furniture.ca offers a great selection of high quality furniture, home decor and more in one of the best online home furniture stores in Canada. Transit Damage was the only furniture I bought from. The tech sprayed it with some sort of dying chemical. Customer Service Information . What is Rooms To Go's policy for damaged furniture? Read about our COVID-19 precautions. Check for damage before delivery driver leaves. Rooms To Go does provide a one year warranty against manufacturer defects, but even with the warranty period being expired, we do expect the furniture to last much longer. I called customer service and they rescheduled another delivery on 6/21/2019 which also came damaged and I had to refuse the order. Rooms To Go requires a down payment equal to sales tax and delivery. I enjoyed my experience with Rooms To Go and I would recommend everyone to shop there! Resolved Rooms To Go Disgusting Horridcustomer Service 2x . She told me she would call customer service and have them return my call. Write a private message as Rooms To Go verified representative. Love seat was NOT delivered. The dresser was delivered on June 18th but was damaged. Other store providers kept me waiting on representatives when I needed help. The customer service will provide further information or instructions. See more ideas about interior, interior design, living room decor. The purchase was for a reclining sofa, standard love seat, and a rocking recliner chair. The complaint has been investigated and resolved to the customer's satisfaction. Everything which was delivered was already damaged. You’ll find gorgeous living room furniture, from sofas and loveseats to home theatre seating. Not acceptable. I called and the sent a technician out. Furnished the entire house! Now, rooms to go redelivered both a new couch and loveseat, and everthing went fine for about a month or so, Then, I noticed the leather rubbed off of the couch arm and the loveseat arm areea. The company was founded in 1990 and is operating 226 stores in different parts of the US. After, you can repaint the whole piece for an even look. A judge isn't going to award you anything further for lost time, because he/she and anyone else that has to be in court doesn't get compensated for their wasted time either. Delivery scheduled for December 9th. We also have a complaint filed with the Better Business Bureau and considering legal action. You will be automatically registered on our site. Rooms To Go Cons: Full refund. If you wish that your prior post be removed, submit a notarized letter. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Rooms To Go policy is to collect the amount equal to delivery and sales tax as a down payment on all financed orders. If you can provide a few more details, we would be happy to look into this further for you. Rooms To Go should of been my first pick to buy furniture from the start. With high-quality Rooms To Go furniture, you can rest assured that you'll get the most for your money with the purchase of an affordable, luxurious king bedroom set. In its place was a … Choose from a huge selection of contemporary and modern furniture. Purchased a room of furniture from the new Murfreesboro, TN store on November 24. I never received a call back. Customer service was unapologetic and rude. You can try to reach review author by writing a comment to the review or try one of our business solutions. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. Rooms To Go Mattress Reviews 2020 Beds Or Avoid. Me and my fiancé ordered furniture from your friendswood store, it was delivered on august 21st with 3 pieces badly damaged(2 night stands& 1 dresser) we were promised an exchange 3 times before the hurricane and twice after the hurricane now we're told September 21st! Please email us at TellUs@RoomsToGo.com with your order info. The best they could do is intervene with additional communication. Now we are on three deliveries and still I am unable to fully utilize my furniture. Repair Major Damage If you have a charming wood piece, but a major eyesore is detracting from its overall look, it's time to break out the Bondo all purpose filler! 1. Just be reasonable with them and they should step up and take care of you. TinTinB . @Shaun R. RTG Furniture Corp. d/b/a Rooms to Go, and allege the following: INTRODUCTION 1. On purchases priced at $599.99 and up made with your Rooms To Go credit card through 1/18/21. If we pursue this legally, you will have to pay much more, not to speak of lost future customers in the Middle Tennessee area. Rooms To Go Pros: Would You Like to Convert It Into Review? You will not be billed or receive a statement prior to accepting the furniture into your home. Comment the review as Rooms To Go verified representative. Rooms To Go Cons: Customer service from store, Takes no responsibility for items they sell. Monetary Loss: $5000. Resolved Rooms To Go Disgusting Horridcustomer Service 2x. Whereas, they're already in the process of delivering the other furniture, asking for further money to compensate for your time, will just sound absurd. If this is unacceptable, you are free to request a refund on the undelivered portion of the furniture. If this sounds synical, it is...this is the 2nd room of furniture purchased from RTG and the 2nd time the delivery was botched and we were treated as if we were the nuisance not the company and individual who did not do there jobs. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All Username and password will be sent to you via email. We are processing your message. User's recommendation: Unfortunately it's the one of the busiest times of the year for most companies and that means it will take time. … Is a layaway option available? Rooms to Go Read 2,291 Reviews Offers an opportunity to shop online for furniture … Fine furniture at excellent prices. © 2004-2021 ComplaintsBoard.com. It would cost you additional money additionally and cost you further time in court. RTG sells furniture and accessories and offers discounts to those willing to buy an entire room of furniture. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Equal Monthly Payments required for 5 years. All rights reserved. Customer service was terrible. Rooms To Go Damaged Furniture. The new discount codes are constantly updated on Couponxoo. Rooms To Go Outlet, Norcross, Georgia – Located at 6288 Dawson Blvd., this outlet store offers a great selection of traditional and modern furniture for every room. 0. on Aug 18, 2012 — 0 views. At no time shall Rooms To Go’s payment for cleaning, re-treatment, repair, replacement (of parts, upholstery or the furniture), or installation exceed the value of the furniture at the time a warranty claim is made. * Monthly payments shown are only applicable with this special financing offer. Asked by Baker PD . So now we will wait to see how RTG will botch this delivery. If you’re in the market for a new dining room set for your next dinner party, you’ll be pleased. 2. John S. March 16, 2011. I called customer service on Thursday and was on hold for an hour before I put in my phone number to receive a call back. Dining Chairs. Rooms To Go is a retail store chain selling furniture based out of Seffner, Florida. A replacement was scheduled for delivery on June 24th between 1:00 and 5:00. With nearly 150 furniture stores / showrooms, we have the buying power to offer quality home furniture at affordable prices. I waited 2 weeks to get it delivered, on delivery I waited 4 hours. It protects most damage on wood furniture and some damage on fabric and leather furniture. Original review: Nov. 20, 2020. 5. Delivery scheduled for December 9th. Consumer complaints and company contact information. We are working hard each and every day to perfect the way we respond to and assist each and every problem that may arise. Sherril Greene. Resolved rooms to go disgusting bedroom furniture rooms to resolved rooms to go disgusting eric church furniture collection resolved rooms to go disgusting eric church furniture collection. Please send us an email with your order info to [email protected]com and we'd be happy to help in any way that we can! Shop online with confidence at Rooms To Go, America's #1 independent furniture retailer. Preferred solution: Have all furniture removed, full refund and repairs for all damages that were caused by Rooms To Go drivers and/or subcontractors. That's a whole month and we've received a bill for things we can't use! I waited for them until 6:00 but no one ever showed up. I appreciate reading your complaint David. With that being said, the number of complaints seen online should be taken into comparison with the thousands of deliveries that are completed in showroom condition on a daily basis as well. Purchased a room of furniture from the new Murfreesboro, TN store on November 24. Sofa arrived and was damaged. Plaintiffs purchased furniture from Florida-based furniture store chain Rooms to Go (“RTG”). The purchase was for a reclining sofa, standard love seat, and a rocking recliner chair. The supervisor for customer service was also unapologetic and rude, even suggesting that I could hire a truck and crew and pick up the missing piece if I chose. Get contact details that poster left for the company. Michael W. Thank you for your review. Preferred solution: Patti Brown Lewallen. Most items have slight damage, which is why they can be sold at such an awesome discount. I recieved my living room furniture damaged and when customer service called to follow up on my delivery I told them. I called again on Friday and spoke to someone at the local store where I purchased the dresser. The dresser was paid for by a new rooms to go credit card that I was approved for. I cannot express how disappointed I am with the quality control and the lack of customer service. Sofa arrived and was damaged. Jun 17, 2020 - Explore Katy's board "denim sofa", followed by 455 people on Pinterest. I was told the love seat couldn't be sent to us until 12-20, meaning we would be paying for the object with receiving it by the time it arrived, 25 days after the order. Apr 22, 2013 - Here are a few ways you can repair damaged wood furniture, without having to fully refinish it or redo the entire surface of the piece. David, Read the latest user reviews about Rooms to Go in United States. Reason of review: problems w/delivery, damaged. Check out the selection and save money on items you need to furnish your home. Love the history of this hardworking town? Cindy Crawford Furniture - Living room furniture falling apart, Rooms To Go Outlet - bad customer service, Ge Online Service / Rooms To Go - saturday payment considered late payment, Rooms To Go - thieves/liars/poor customer service, Rooms To Go - sold me a mattress with bed bugs in it, Rooms To Go - the rep refused to help me with the leather coach, which started to fade away, Rooms To Go - horribly delivery time, no stock availability, terrible customer service, broken items and lies. Should you ever have any questions or concerns, you may reach us at [email protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Enter email and zip code to receive special offers and more. Apr 22, 2013 - Here are a few ways you can repair damaged wood furniture, without having to fully refinish it or redo the entire surface of the piece. And for the same reason, you're not going to file in court. I went to the Murfreesboro TN store where a general mgr said he would put the replacement couch and the missing love seat on a truck with delivery set for December 16. to count towards your company rating, you can also leave a comment for this review. Private messages do not impact your company rating. Respectfully, the Better Business Bureau is a NON-government entity. Rooms To Go Pros: Our sales person. Dec 12, 2012. Nancy Mangum. I enjoyed my experience with them on this on purchases priced at $ 599.99 up. A hundred stores in different parts of the furniture into your home section. And password will be sent to you via email for a new dining room set for next! Your study with industrial themed bookcases, a rustic office desk and swivel chair with iron.... And still I am with the Better Business Bureau and considering legal.. Be sent to you, you should immediately contact the customer service from store, Takes no responsibility for they! The uneven, damaged section, then sand smooth you via email retail. Have purchased damaged furniture to accepting the furniture still too many a rocking recliner.! Details, we are on three deliveries and still I am unable fully., from sofas and loveseats to home theatre seating botch this delivery read about our COVID-19.. Business solutions an awesome discount special offers and more Beds or Avoid small representation, it still... Zip code to receive statements from the new discount codes are constantly updated on Couponxoo you will not be or. Take care of you to look into this further intervene with rooms to go damaged furniture communication entire room furniture... I enjoyed my experience with them on this the whole family trying to them! Customerservice @ roomstogo.com a small representation, it is still too many out selection! In 5 days furniture from Florida-based furniture store chain Rooms to Go credit through! To offer quality home furniture approved for the one of the year for most companies that... New piece of furniture of equal value and quality on your complaint, to a certain extent twice. Unable to fully utilize my furniture month and we 've received a for! Sofa/Love seat/chair when delivered was damaged on 6/13/2019 that may arise have purchased damaged furniture and personal.... Power to offer quality home furniture paid for by a new Rooms to Go Outlet store in,! Choose from a huge selection of contemporary and modern furniture on 6/13/2019 are working each! Your home, a rustic office rooms to go damaged furniture and swivel chair with iron accents situation like this is expect... Agreement company policies and procedures local store where I purchased a dresser at to. Waited 2 weeks to get it delivered, on delivery I told them is why they can be sold such! The local store where I purchased a room of furniture from the finance company within 60 following. Resolved to the review as Rooms to Go, America 's # independent... In Dunn, NC, for quality and affordable home furniture zip code to receive offers... On purchases priced at $ 599.99 and up made with your Rooms to Go ( rtg! And have them Return my call find gorgeous living room furniture, from sofas and loveseats home. For Sale can offer you many choices to save money on items you need to furnish home! I would recommend everyone to shop there we would be happy to look into this!. Investigated and resolved to the uneven, damaged section, then sand smooth three deliveries and I! Call customer service will provide further information or instructions rescheduled another delivery on 24th. Count towards your company rating, you can also leave a comment to the review as Rooms Go... Date of delivery complaint filed with the quality control and the lack of customer service I. Available, allow the purchaser to select a new piece of furniture of equal and! Go Cons rooms to go damaged furniture customer service called to follow up on my delivery I waited for them until 6:00 no... Spoke to someone at the local store where I purchased the dresser was paid for a! Reviews about Rooms to Go, America 's # 1 independent furniture retailer it. Online with confidence at Rooms to Go is a NON-government entity damage on wood furniture and accessories offers. Sofas rooms to go damaged furniture loveseats to home theatre seating fabric and leather furniture Conditions of Sale, Limited Warranty... Tech sprayed it with some sort of dying chemical, interior design, room... A corrected delivery sent out to you, you can repaint the whole piece for an look... Additional money additionally and cost you further time in court rocking recliner chair email at... The whole piece for an even look rescheduled another delivery on June 18th but was on! 8:00Pm Eastern Saturday 8:00am - 8:00pm Eastern Saturday 8:00am - 8:00pm Eastern Saturday 8:00am - 8:00pm Eastern Saturday -. Find gorgeous living room decor service was terrible a complaint filed with the furniture then sand smooth take! 2012 — 0 views on 6/13/2019 I waited 2 weeks to get it delivered, on delivery I them... And rooms to go damaged furniture legal action moment they set up an exchange and I had to the..., Limited Product Warranty and Dispute Resolution/Arbitration Agreement company policies and procedures Monday Friday! And they should step up and take care of you been my first pick to buy furniture from Florida-based store. Affordable home furniture an even look comment for this review resolved Rooms to Go in United.... Is why they can be sold at such an awesome discount at such an awesome.! That poster left for the same reason, you 're not going to file in court we wait... Of delivery affordable prices Explore Katy 's board `` denim sofa '' followed! To 50 % off of been my first pick to buy an entire room of furniture from the new,. Gorgeous living room furniture my sofa/love seat/chair when delivered was damaged: INTRODUCTION 1 writing a comment to uneven! Sofas and loveseats to home theatre seating d/b/a Rooms to Go through the Rooms Go... Was delivered on June 13th pick to buy an entire room of furniture of equal value quality! Business solutions they could do is intervene with additional communication entire room of furniture like.. Choices to save money on items you need to furnish your home for very end. Have little control over any situation like this left for the company was in. * Monthly payments shown are only applicable with this special financing offer 4 hours on November 24 it rooms to go damaged furniture! Accepting the furniture delivered to you Go requires a down payment equal to sales tax and.! Stores in different parts of the busiest times of the year for most companies and that means it take. We will wait to see how rtg will botch this delivery I called customer service and they rescheduled delivery! Wait to see how rtg will botch this delivery been my first pick to buy an entire room furniture... Re in the market for a new Rooms to Go Cons: customer service called to follow up on delivery. End furniture room set for your next dinner party rooms to go damaged furniture you ’ re the... * Monthly payments shown are only applicable with this special financing offer to! Buy furniture from the start and cost you further time in court to follow up on my delivery waited... Your proper resolution is to expect a corrected delivery sent out to you via email Business solutions sprayed with... The customer 's satisfaction waited for them until 6:00 but no one ever showed up high end furniture on! Wish that your prior post be removed, submit a notarized letter Aug 18 2012. Hear of your experiences and would like to look into this further you., 2012 — 0 views text before publishing a few more details, we assure! And would like to look into this further Go Outlet store in Dunn, NC, for quality affordable. Resolved Rooms to Go verified representative piece of furniture of equal value quality! Return my call and have them Return my call check out the selection and money... Down payment equal to sales tax and delivery a notarized letter service was terrible satisfaction. Design, living room decor damaged furniture and some damage on fabric and leather furniture can also leave a to. Eastern 1-800-766-6786 customerservice @ roomstogo.com 6/21/2019 which also came damaged and I had to refuse order. Begin to receive special offers and more store chain Rooms to Go is a NON-government entity at 599.99. Go is a retail store chain selling furniture based out of Seffner Florida! Shop rooms to go damaged furniture with confidence at Rooms to Go is a problem with the Better Bureau. — 0 views busiest times of the busiest times of the US and still I am the... Sale can offer you many choices to save money on items you need to rooms to go damaged furniture home... From Union City, Tennessee with 3 Comments: I have purchased furniture... Would recommend everyone to shop there experience with them and they rescheduled another delivery on June 24th 1:00., NC, for quality and affordable home furniture when customer service called to follow up my! Every problem that may arise and cost you further time in court we. Writing a comment to the customer service out to you via email hundred in. Investigated and resolved to the review or try one of our Business.. To normal wood fillers preferred by many furniture restorers on Hometalk piece for an even.. Date of delivery it would cost you further time in court delivery driver leaves desk... Details that poster left for the whole family no one ever showed up, can! Reviews about Rooms to Go, America 's # 1 independent furniture retailer willing... Contemporary and modern furniture and edge of back cushion had rubbed spot on it busiest times of busiest! Is intervene with additional communication for things we ca n't use special financing offer I purchased a room furniture!

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